🚚 Shipping Policy – Lumos Light

At Lumos Light, we are committed to delivering every order as quickly and carefully as possible, while maintaining full transparency throughout the process. Below you’ll find our shipping terms:

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⏱ Order Processing

• Orders are processed within 1–2 business days from the time of purchase.

• Orders placed during weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been processed and shipped.

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📦 Estimated Delivery Time

• Standard shipping time is 7–13 business days, depending on your country and external logistical factors.

• This timeframe begins once the order has been processed and handed to the carrier.

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🌍 International Shipping

• We ship worldwide.

• Some countries may require additional customs clearance procedures, which could result in delays beyond our control.

• Any customs duties, import taxes, or additional local fees are the responsibility of the customer.

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🔍 Order Tracking

• Once your order has been shipped, you will receive a tracking number and a link to follow the shipment in real time.

• If you experience any issues with tracking or delivery, please contact us at
  📧 dreammshop@hotmail.com and we’ll be happy to assist you.

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📌 Additional Information

• If delivery is delayed beyond the estimated timeframe, please reach out to us so we can help investigate.

• Please make sure your shipping address is entered correctly before placing your order. DreamShop is not responsible for failed deliveries due to incorrect address information.

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💬 Need help?

For further assistance regarding shipping or order updates, feel free to contact us at:
📧 dreammshop@hotmail.com

We’re here to help.